Shipping Policy

Effective Date: 20 September 2025

At Mykiakia, we are committed to delivering your orders quickly, safely, and affordably. This Shipping Policy outlines our delivery procedures, timelines, and related conditions for purchases made through our website and mobile app.

 

1. Delivery Coverage

We currently offer delivery within select cities and regions in Nigeria. Service availability may vary based on your location.

To check if we deliver to your area, please enter your delivery address during checkout or contact our support team.

 

2. Delivery Timeframes

Estimated delivery times are as follows:

• Same-Day Delivery: Available for eligible orders placed before 12:00 PM within select areas (e.g., Abuja).

• Next-Day Delivery: For most locations within our service areas.

• 2–5 Business Days: For extended regions or high-volume periods.

Delivery times are estimates and may vary due to factors such as location, traffic, weather, and product availability.

 

3. Delivery Hours

Deliveries are made between:

Monday – Saturday: 9:00 AM to 6:00 PM
(No deliveries on public holidays or Sundays unless specified.)

 

4. Shipping Fees

Shipping fees are calculated based on:

• Delivery location

• Order value

• Weight/volume of the items

• Type of delivery (standard or express)

Shipping costs are displayed during checkout before you confirm your order.

Free delivery may be available for orders that meet a minimum spend threshold or during promotional periods.

 

5. Order Processing

• Orders are processed within 1 business day of confirmation.

• Orders placed after 12:00 PM may be processed the next business day.

You will receive a confirmation email or SMS once your order is dispatched, including tracking information if available.

 

6. Failed Delivery Attempts

If we are unable to complete delivery due to:

• Incorrect address

• Unavailability of recipient

• Failure to respond to delivery coordination

We will attempt to contact you to reschedule. After two failed delivery attempts, your order may be returned, and you may be charged a re-delivery or restocking fee.

 

7. In-Store Pickup (Optional)

Customers may opt to pick up orders in-store where available. You will be notified once your order is ready for pickup.

Bring your order confirmation and a valid ID to collect your items.

 

8. Tracking Your Order

You can track the status of your delivery via:

• The order history section on our website or mobile app

• SMS or email updates

• By contacting our support team

 

9. Delivery Issues or Delays

If your order has not arrived within the estimated time, please contact our customer service team. We will assist you in tracking and resolving the issue promptly.

 

10. Contact Us

For shipping inquiries or assistance, reach out to:

Mykiakia Customer Support
Email: mail@mykiakia.com
Phone/WhatsApp: 02012297943

Website: https://mykiakia.com