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Getting you your desire item is our priority and ensuring you satisfaction is why we do what we do!
Frequently asked questions
For items (especially electronics, gadgets, etc.) that have warranties, the manufacturer’s warranty applies. If there’s a defect, we’ll help coordinate returns or service according to the warranty terms.
Yes — where available. You’ll be notified when your order is ready. Bring your order confirmation and a valid ID to the store for pickup.
If your order doesn’t arrive in the estimated timeframe, or arrives incorrect/damaged/expired, contact our support immediately (with proof: photos, screenshots, etc.). We’ll help resolve—either replacement, refund, or correction, depending on the issue.
Same-Day Delivery: for eligible orders placed before 12:00 PM in certain areas.
Next-Day Delivery: for most areas.
2–5 Business Days: for farther locations or during high-volume periods.
Times are estimates and may vary depending on traffic, weather, etc.
Delivery coverage is limited to certain cities/regions in Nigeria. You can check by entering your address during checkout, or contact support to find out if your area is within our delivery zones.
We accept multiple payment methods. These may include credit/debit cards, digital wallets, and Cash on Delivery (COD) (if available in your area).
Browse products on the website or mobile app.
Add desired items to your cart.
Proceed to checkout, fill in delivery (or pickup) details, payment, etc.
You'll receive a confirmation once the order is processed.
Mykiakia is an online retailer offering a wide range of physical goods (groceries, personal care, electronics, home care, etc.) and digital products. We deliver within selected regions in Nigeria and also provide in-store pickup option where available.
Yes. Mykiakia offers wholesale deals / bulk purchase discounts. If you want to order larger quantities, check our “Wholesale Deals” section or contact us to explore pricing.
Yes. You can track the status in:
The order history section on our website or app
SMS or email updates
Contacting our customer support
Yes, you have the option to checkout as a guest on our site without creating an account. This means you can quickly and easily make a purchase without having to go through the process of setting up an account. Simply proceed to the checkout page and select the guest checkout option. We value your time and want to make your shopping experience as smooth and convenient as possible.
Make sure you have the latest version of the app (if using).
Clear cache / try different browser.
If issue persists, send a support ticket / email with details (screenshots helpful), and we’ll work to resolve it.
Visit the “Become a Seller” section on the website. We will provide guidance on requirements, procedures, and fees (if any).